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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. A user is assigned two work centers that contain the same view. In the first work center.
the user has unrestricted read and write access. In the second work center, the user had read only access.
Which access rights does the user get for this view in both work centers?

A) Only restricted write access
B) Only unrestricted write access
C) Restricted read and write access
D) Unrestricted read and write access

2. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?

A) Forward the incident to the provider
B) Task over the incident
C) Confirm the incident
D) Respond to the requestor

3. Which of the following work center views display maintenance plans created with reference to the respective objects? Note: There are 2 correct answers to this question.

A) Installation point
B) Registered product
C) Contract
D) Customer

4. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Set up scoping
B) Execute data migration
C) Define the organizational structure
D) Define business roles

5. You release an invoicing-relevant item with processing type Part Consumption from Technician Stock from an SAP Cloud for Customer work ticket to SAP ERP Where are the quantity fields used? Note: There are 2 correct answers to this question.

A) The target quantity is used in the billing request item
B) The actual quantity is used in the billing request item
C) The actual quantity is used in the goods movement
D) The target quantity is used in the goods movement

Solutions: