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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Three employees meet face-to-face to identify a problem and resolve it through open discussion.
Which type of conflict resolution technique is this?
Select one.

A) Compromising
B) Smoothing
C) Problem solving
D) Devil's advocate

2. Employee B was upset by Employee A's behavior at the department's planning meeting.
Which factors will influence Employee B's perception in this situation?
Choose 1 answer

A) Situation, target, and perceiver
B) Stimulation, task, and skills
C) Problem, criteria, and alternatives

3. A company switched from assembly lines to self-managed work teams.
What can team members do to improve the synergy and success of their teams?
Select one.

A) Share information but not engage in collective performance goals
B) Assign individual roles rather than mutual team roles
C) Evaluate each other's performance
D) Change work group roles at random

4. Recognize how workplace politics influence behavior within an organization.
How do employees often respond when feeling threatened by organizational politics?
Choose 1 answer

A) With proactive behaviors
B) With defensive behaviors
C) With high performance pressures
D) With organizational investment

5. A company is changing their work organization from employees working individually to the use of teams.
Which reward system could be used to foster long-term team effectiveness?
Choose 1 answer

A) Reward system that discourages collaboration by individuals
B) Reward system that rewards only individual performance
C) Reward system that recognizes only group activity

Solutions: