Avaya 3001 : Avaya IP Office Configuration and Maintenance Exam

  • Exam Code: 3001
  • Exam Name: Avaya IP Office Configuration and Maintenance Exam
  • Updated: Aug 04, 2026     Q & A: 84 Questions and Answers

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Avaya 3001 Exam Syllabus Topics:

SectionObjectives
User, Extension, and Group Management- User provisioning
  • 1. Extension assignment
    • 2. User profiles and rights
      - Hunt groups and call distribution
      • 1. Group configuration
        • 2. Call routing logic
          Maintenance, Troubleshooting, and System Monitoring- System diagnostics
          • 1. Alarm handling
            • 2. Log analysis
              - Backup and restore procedures
              • 1. Configuration backup
                • 2. System recovery
                  Voice Services and Telephony Features- Basic telephony services
                  • 1. Call handling features
                    • 2. Voicemail configuration
                      - SIP and trunk configuration
                      • 1. PSTN integration basics
                        • 2. SIP trunk setup
                          IP Office System Installation and Configuration- Hardware and platform components
                          • 1. IP Office control units
                            • 2. Expansion modules and endpoints
                              - Initial system setup and licensing
                              • 1. License management and activation
                                • 2. System configuration basics

                                  Avaya IP Office Configuration and Maintenance Sample Questions:

                                  1. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
                                  (Choose three.)

                                  A) Test and document the results of the implemented solution.
                                  B) Duplicate the issue and obtain traces.
                                  C) Upgrade or downgrade the IP Office core software to fix the issue.
                                  D) Replace hardware outside warranty.
                                  E) Research possible causes and implement a solution


                                  2. A customer wants use SIP endpoints in the future. VoIP settings are shown in the exhibit
                                  Which option will satisfy the customer's requirement?

                                  A) H.323 Auto-create User
                                  B) H.323 Auto-create Extn
                                  C) SIP Registrar Enable
                                  D) SIP Trunks Enable
                                  E) H.323 Gatekeeper Enable


                                  3. What is the maximum number of digital stations that would be supported on an IP500 chassis with three DS cards and a combo card?

                                  A) 48
                                  B) 30
                                  C) 32
                                  D) 24


                                  4. Which two statements describe what is required to setup a Small Community Network (SCN) consisting of lour IP500v2 control units? (Choose two.)

                                  A) The user and group names on each system must be unique.
                                  B) The extension, user, and group numbering on each system must be unique.
                                  C) The total number of users within the Small Community Network must not exceed 250.
                                  D) Combo Cards are required in all systems.
                                  E) The underlying network must be configured as a flat layer 2 subnet.


                                  5. From which application are log files required for escalating issues to Avaya support?

                                  A) System Monitor
                                  B) Manager Report
                                  C) Customer Call Status
                                  D) SMDR


                                  Solutions:

                                  Question # 1
                                  Answer: A,B,E
                                  Question # 2
                                  Answer: C
                                  Question # 3
                                  Answer: B
                                  Question # 4
                                  Answer: A,B
                                  Question # 5
                                  Answer: A

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