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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers is rolling out a new generative AI initiative. Which Prompt Builder limitations should the Agentforce Specialist be aware of?

A) Creations or updates to the prompt templates are not recorded in the Setup Audit Trail.
B) Custom objects are supported only for Flex template types.
C) Rich text area fields are only supported in Flex template types.

2. Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates. Which type of flow should UC use?

A) Unified-object linking flow
B) Template-triggered prompt flow
C) Data Cloud-triggered flow

3. An Agentforce configured Data Masking within the Einstein Trust Layer. How should the Agentforce Specialist begin validating that the correct fields are being masked?

A) Use a Flow-based resource in Prompt Builder to debug the fields' merge values using Flow Debugger.
B) Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.
C) Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.

4. An Agentforce agent occasionally provides responses that reference outdated Case information.
What is the MOST effective way to reduce this issue?

A) Improve data grounding using live Salesforce records
B) Disable the Einstein Trust Layer
C) Increase prompt temperature
D) Rely only on static instructions

5. An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the Agentforce Specialist obtain related items?

A) Create a flex template that takes the records in question as inputs.
B) Utilize a standard email template and manually insert the required data fields.
C) Call prompt initiated flow to fetch and ground the required data.

Solutions: