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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?

A. Extend Expiration = no extension
B. Tier-model = anniversary
C. Extend Expiration = member enrollment anniversary
D. Tier-model = fixed

Question 2

Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
What setting is missing and preventing the visibility of the pages?

A. Setup the Member Summary Embedded Dashboard
B. Setup the Member NPS Dashboard
C. Setup the Loyalty Program as Primary
D. Setup the Member Preferences Embedded Dashboard

Question 3

When implementing Analytics for Loyalty, what are the three steps to turn on analytics and dashboards?

A. Install CRM Analytics package
B. Assign Analytics for Loyalty User Permissions.
C. Create standard Salesforce reports and dashboard
D. Schedule dataflow for the analytics
E. Create an App using existing templates

Question 4

Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data spread across many Loyalty Management objects?

A. Batch Management
B. Quick Actions
C. Data Processing Engine
D. Decision Table

Question 5

A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?

A. Add the Segmented "Loyalty program members" to a new "Campaigns".
B. "Add Segments" within the "Promotion Segments" section of the "Summer Sales" Promotion
C. Create a custom report using "Salesforce reports".
D. Create a new segment within CDP.

Solutions: