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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.
What should the BA do during UAT to ensure the solution meets the requirements?

A) Work with the quality assurance (QA) team to perform UAT in a sandbox.
B) Work with subject matter experts to perform UAT in a sandbox.
C) Work with the solution architect to perform unit testing in a sandbox.

2. Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?

A) Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
B) Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.
C) Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.

3. The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?

A) Ask questions to understand their needs and focus on shared goals.
B) Demonstrate the BA's expertise and clearly state the decision is final.
C) Present the pros and cons of the decision by using logic and facts.

4. Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering, marketing, and sales teams. The changes involve detailed integration between systems that will be used by WTO's customers. The business analyst (BA) needs to complete the org impact analysis.
Which reference should the BA consult to understand the integration pattern?

A) Solution Architecture Diagram
B) Business Requirements Document
C) Salesforce Solution Kits

5. Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment.
As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?

A) Rapid Application Development, Org Development Package Development
B) Change Set Development, Org Development, Package Development
C) Salesforce DX, Flow Builder, Rapid Application Development

Solutions: