SAP C_C4HCX : SAP Certified - Solution Architect - SAP Customer Experience

  • Exam Code: C_C4HCX
  • Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
  • Updated: Aug 21, 2026     Q & A: 82 Questions and Answers

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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Extensibility in SAP CX Solutions11-20%- Side-by-side extensibility using SAP BTP
- In-app extensibility
- Low-code/No-code development (SAP Build)
Topic 2: SAP Commerce Cloud11-20%- Commerce solution architecture
- Order management
- Storefront and catalog management
Topic 3: Managing Clean Core<=10%- Applying clean core methodology to SAP CX solutions
- Evaluating for clean core principles
Topic 4: SAP Customer Data Solutions11-20%- Customer Data Cloud (Identity and Consent)
- Customer Data Platform (Unification and Segmentation)
Topic 5: SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Marketing automation strategies
- Customer segmentation
- Campaign management
Topic 6: SAP Integration Suite11-20%- API Management
- Integration strategy and architecture
- Cloud Integration capabilities
- Open Connectors
Topic 7: The Intelligent Enterprise<=10%- Understanding SAP's End-to-End Business Processes
- SAP Business Suite Strategy
Topic 8: SAP Sales Cloud and SAP Service Cloud11-20%- Service ticket workflows
- Sales process configuration
- Integration with back-end systems

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.

A) To support both high-confidence and low-confidence data use cases within different business applications.
B) To reduce storage and operational costs by duplicating key customer data in both views.
C) To maintain different views using weaker and stronger identifiers respectively.
D) To enhance the profile's visual appeal for end users.


2. Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.

A) Quotation Recommendation
B) SAP Translation Hub
C) Data Attribute Recommendation
D) Document Information Extraction
E) SAP Revenue Recognition


3. What are the three main pillars of the installed base?
Note: There are 3 correct answers to this question.

A) Installation point
B) Service level agreement
C) Skill set
D) Registered product
E) Functional location


4. You notice message processing has failed in your SAP Cloud Integration tenant, and the error text suggests the issue is related to inbound message payload.
What actions would you perform in the SAP Cloud Integration Operations view?

A) Choose the Connectivity Tests tile, go to the TLS tab, and send a test request to the target system.
B) Choose the All Integration Flows - Retry Messages tile, find the failed message, and restart the message processing.
C) Choose the All Integrations Flows - Completed Messages tile, find the message in question, and inspect the log for errors.
D) Choose the Manage Integration Content tile, select the iFlow in question, set the log level to trace, and request that the consumer resend the message.


5. Which of the following is a feature of SAP Master Data Integration?

A) Data distribution
B) Data consolidation
C) Data quality management
D) Central data governance


Solutions:

Question # 1
Answer: A,C
Question # 2
Answer: A,C,D
Question # 3
Answer: A,D,E
Question # 4
Answer: D
Question # 5
Answer: A

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