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Huawei H21-287_V1.0 : HCSP-Presales-Service(AICC) V1.0
- Exam Code: H21-287_V1.0
- Exam Name: HCSP-Presales-Service(AICC) V1.0
- Updated: Oct 10, 2026 Q & A: 132 Questions and Answers
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Presales Service Process | - Solution positioning and design - Customer requirement analysis |
| AICC Solution Design and Deployment | - System deployment architecture - Integration with enterprise systems |
| Operation, Maintenance and Optimization | - System monitoring and troubleshooting - Performance optimization principles |
| AI Contact Center (AICC) Solution Overview | - AICC architecture and components - Core value and industry scenarios |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Question #1
A customer's existing network has a strict firewall policy that only allows outbound HTTPS (TCP/443) connections. When integrating AICC's UAP with a third-party CRM hosted in a public cloud, which integration method is most likely to succeed without requiring changes to the firewall's inbound rules?
- A. A site-to-site IPsec VPN tunnel between the customer's data center and the cloud provider.
- B. A direct, persistent SIP trunk connection from the CRM to the AICC CTI.
- C. Using the CRM's public REST API with inbound POST requests to the AICC application server.
- D. The UAP initiates outbound HTTPS/WebSocket connections to a cloud-based integration broker.
Correct Answer: D 🗳️
Question #2
In a multi-channel interaction, what is the "context" that needs to be preserved when switching channels?
- A. The network IP address of the customer's device.
- B. The agent's login information.
- C. The time of day the interaction started.
- D. The customer's identity, previous interaction history, and the current state of their issue.
Correct Answer: D 🗳️
Question #3
When implementing a virtualized AICC environment, which resource is often over-provisioned initially, leading to inefficiency?
- A. Memory (RAM)
- B. Storage Capacity
- C. Network Interface Cards (NICs)
- D. CPU Cores
Correct Answer: A 🗳️
Question #4
In the AICC architecture, what is the role of a "stateless" component?
- A. It is responsible for storing all customer data.
- B. It handles the recording of all interactions.
- C. It is a component that cannot be replicated.
- D. It does not retain any session information between requests, which aids in scalability and reliability.
Correct Answer: D 🗳️
Question #5
Which component in the AICC architecture is most directly responsible for translating a customer's web chat text into a structured intent that can be used for automated responses or routing?
- A. Natural Language Processing (NLP) Engine
- B. Media Server
- C. CTI Server
- D. ICD Router
Correct Answer: A 🗳️
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