Microsoft MB2-866 : Microsoft Dynamics CRM 2011, Customization and Configuration

  • Exam Code: MB2-866
  • Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration
  • Updated: Oct 24, 2026     Q & A: 75 Questions and Answers

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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Customize Solutions and Deployment- Configure System Settings
  • 1. Manage system customization settings
    • 2. Configure organization settings
      - Manage Solutions
      • 1. Create and export solutions
        • 2. Import and manage solutions
          Customize Microsoft Dynamics CRM- Configure Entities and Fields
          • 1. Create and modify entities
            • 2. Create and configure attributes
              - Customize the User Interface
              • 1. Customize navigation and site maps
                • 2. Configure forms and views
                  Manage Data and Reporting- Manage Data
                  • 1. Import and export data
                    • 2. Manage data quality and duplicate detection
                      - Configure Reporting
                      • 1. Configure dashboards and charts
                        • 2. Create and modify reports
                          Configure Microsoft Dynamics CRM Functionality- Configure Business Rules and Processes
                          • 1. Configure workflows
                            • 2. Configure dialogs and business process flows
                              - Configure Security
                              • 1. Configure security roles
                                • 2. Configure teams and business units

                                  Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                  Question #1

                                  Which of the following Microsoft Dynamics CRM 2011 relationship types support both parental and referential relationships? (Choose all that apply.)

                                  • A. a many-to-many (N:N) relationship from a custom entity to a system entity
                                  • B. a many-to-many (N:N) relationship from a custom entity to a custom entity
                                  • C. a one-to-many (1:N) relationship from a custom entity to a custom entity
                                  • D. a one-to-many (1:N) relationship from a system entity to a custom entity
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C,D  🗳️

                                  Question #2

                                  You create two custom entities in an online deployment of Microsoft Dynamics CRM 2011. One custom entity is used to store account analysis data and the other has been defined as an activity. Which of the following statements about security access is true?

                                  • A. The System Administrator and System Customizer roles have access to both custom entities.
                                  • B. All built-in roles have some privileges to the custom Account Analysis Data entity, but not to the custom Activity entity.
                                  • C. All built-in roles have full access to both custom entities.
                                  • D. The System Administrator and System Customizer roles have full access to only the custom activity entity.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #3

                                  An entity in a default Microsoft Dynamics CRM 2011 solution has a custom field. When you attempt to delete the field, Microsoft Dynamics CRM displays a list of dependencies that must be handled before you can delete the field. Which dependencies will Microsoft Dynamics CRM display?

                                  • A. only managed custom Microsoft Dynamics CRM components that are dependent on the field
                                  • B. all Microsoft Dynamics CRM components that are dependent on the field, other than reports
                                  • C. only unmanaged custom Microsoft Dynamics CRM components that are dependent on the field
                                  • D. all Microsoft Dynamics CRM components that are dependent on the field, including reports
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #4

                                  In Microsoft Dynamics CRM 2011, you import a managed solution that changes the Account Territory field name in the Account entity to Sales Area. You plan to import another managed solution in which the Account Territory field name is changed to Neighborhood. What will happen if you import the second managed solution?

                                  • A. The managed solution will be imported, and the field name will remain Sales Area.
                                  • B. The managed solution will be imported, and the field name will change to Neighborhood.
                                  • C. The managed solution will be imported and the Account entity will contain both fields, Sales Area and Neighborhood.
                                  • D. The managed solution will not be imported.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #5

                                  When creating a solution using Microsoft Dynamics CRM 2011, which new solution component types can you add? (Choose all that apply.)

                                  • A. client extensions
                                  • B. service endpoints
                                  • C. entities
                                  • D. connection roles
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C,D  🗳️

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