ServiceNow Certified Implementation Specialist - Service Mapping : CIS-SM

  • Exam Code: CIS-SM
  • Exam Name: Certified Implementation Specialist - Service Mapping
  • Updated: Aug 27, 2026     Q & A: 108 Questions and Answers

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About Pass4guide ServiceNow Certified Implementation Specialist - Service Mapping : CIS-SM Exam

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The benefit of obtaining the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam Certification

You will learn to master ServiceNow skills through training and certification through hands-on, real-world coaching to help you achieve your objectives. You will learn to succeed with the Now Platform, whether you take virtual or in-person courses from ServiceNow or one of our Accredited Training Partners. Companies are searching for proven professionals and companies see faster implementations and better use of ServiceNow using trained professionals. Getting accredited boosts your career and sets you up to bring much more to the success of your company.

You will achieve market recognition, competitive differentiation, higher efficiency and outcomes, improved user group satisfaction, and a concrete indicator of your educational investment once you are ServiceNow accredited. If you are a young consultant beginning your career or a seasoned professional looking to deepen your experience and distinguish yourself from the competition, the ServiceNow deployment route will teach you to rapidly and efficiently deploy ServiceNow products in customer environments.

Training and certification from ServiceNow allow you to optimize platform capabilities rapidly to further accomplish your goals. If you are on the road to becoming a certified application developer (CAD), by designing application tables, developing and implementing forms, managing access, and incorporating workflows into applications, you can learn how to build applications. You will learn to take full advantage of the Now Platform by specializing in a brand.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

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What is the duration, language, and format of the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

  • Examination platform: Online proctored or on-site

  • Number of questions: 60

  • Duration of Exam: 130 minutes

  • Passing score: 70%

  • Language of Exam: English

  • Multiple Select (select all that apply) There are at least four possible answers for any multiple-select question on the exam. How many responses should be selected will be mentioned in the question. The applicant taking the exam checks the reaction choices and chooses ALL answers that answer the question correctly. There are two or more correct answers to multiple-select questions.

  • Format: Multiple Choice (single answer) There are at least four possible answers for every multiple-choice question on the test. The applicant taking the exam checks the reaction choices and chooses the one reaction to answer the question most correctly.

Downloadable, printable exams (in PDF format)

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ServiceNow CIS-SM Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Mapping Pattern Design30%- Pattern Designer
  • 1. Steps
  • 2. Temp variables
  • 3. Debug
  • 4. Command Line Console
- Scripting
  • 1. SSH
  • 2. Regex
  • 3. WMI
  • 4. Command Line
  • 5. SNMP
- Application Identification and Connection Sections
  • 1. Troubleshooting
  • 2. Patterns
  • 3. Identification and Connection Sections
- Operations
  • 1. Match
  • 2. Parse file
  • 3. Parse variable
  • 4. Parsing strategies
Topic 2: Discovery Configuration15%- Discovery Setup and Config
  • 1. Schedules
  • 2. MID Servers
  • 3. Behaviors
  • 4. IP Services
  • 5. Clusters
- Discovery Troubleshooting
  • 1. Discovery Errors
  • 2. Credentials
  • 3. Duplicates
  • 4. Authentication Errors
- Discovery Process Flow
  • 1. Discovered Device
  • 2. ECC Queue
  • 3. PCIE Phases
  • 4. Status
Topic 3: Event Management10%- Engagement Readiness
  • 1. Implementation planning
- Event Management Overview
  • 1. Integration with Service Mapping
Topic 4: Configuration Management Database15%- CMDB Identification and Reconciliation
  • 1. CMDB De-duplication Tasks
  • 2. Reconciliation Rules
  • 3. Datasource Precedence Rules
  • 4. Identification Rules
- CI Class Management
  • 1. CMDB Relationships
  • 2. CMDB Tables
  • 3. CMDB Health Dashboard
  • 4. CI Class Manager
  • 5. Reclassification
Topic 5: Machine Learning10%- Service Mapping Methods
  • 1. Guidance on Service Mapping Methods
- ML Powered Mapping
  • 1. Service Mapping Workspace
  • 2. Implementation
  • 3. Mapping Service Candidates
Topic 6: Service Mapping Configuration20%- Service Configuration
  • 1. Schedules
  • 2. CI Types
  • 3. Service Maps
  • 4. Service creation
  • 5. Credentials
  • 6. Service Groups
  • 7. Entry points
  • 8. Technical Services
- Setup and Configuration
  • 1. Tuning
  • 2. MID Servers
  • 3. IP ranges
  • 4. Applications
  • 5. Configuration files
  • 6. Icons
- Service Mapping Process Flow
  • 1. Troubleshooting
  • 2. Discovery Log
  • 3. Process flow

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