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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?

A) An account record with record type Consumer
B) An account record with record type Service
C) An account record with record type Billing
D) An account record with record type Service Aggregator

2. A company's energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?

A) Managed Package Licenses
B) Permission Sets
C) Sharing Settings
D) Permission Set Groups

3. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A) Assign the relevant lightning pages to the energy company's service agent user profile
B) Configure custom OmniScripts and FlexCards to cover the requirements.
C) Configure the Energy and Utilities Contact Center Console available m the process horary
D) Configure a custom Salesforce Service Cloud console.

4. An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?

A) Statement
B) Service Account
C) Account
D) Bill

5. How is the Energy and Utilities Cloud solution installed on an org?

A) Its installed as a managed package and unmanaged components
B) Its included as part of core and will be deployed when licenses are purchased
C) A specialized org that Salesforce creates with the solution installed is required
D) The functionality is unlocked based on the license types assigned to the org

Solutions: