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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A) Analyze the storage usage of the existing legacy system
B) Access the archiving strategy and determine how storage will be cleared though archiving.
C) Analyze an external data storage system for more cost effective data storage
D) Identify the storage needs between data storage and file storage.
E) Calculate the file and data storage required based on required data volume and file attachment requirements.

2. Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A) Use call out to fully automate the flow so that no manual steps are required
B) Use the integration procedure to manage the various task that technician need to undertake
C) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
D) Use data raptor to assist with integration and introduce several manual task into the flow.

3. ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A) Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
B) Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
C) Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
D) Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites

4. The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A) Use Data raptor technology to make the request and return the response to order management
B) Design for one callout each request and cache the identifier in memory
C) Design integration procedure that makes both request and returns the result to order Management.
D) Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

5. Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A) Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
B) Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
C) Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
D) Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number

Solutions: