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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question 1

A government agency plans to implement Public Sector Solutions to manage their grant programs. The agency has decided to use its existing public-facing portal that resides outside the Salesforce platform. The agency needs to allow constituents to submit their grant applications from their existing portal and integrate submitted application data into the appropriate Public Sector Solutions objects in Salesforce. What OmniStudio feature can be leveraged to meet this requirement?

A. FlexCards
B. Integration Procedure
C. OmniOut
D. DataRaptor

Question 2

The City of Snaxboro has several License and Permit forms that are long and complex.
Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this?

A. Create a PDF form and integrate it with the Public Sector Solutions application intake form process
B. Review the application forms and find logical points in the process that can be broken into shorter steps.
C. Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.
D. Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.
E. Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.

Question 3

A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits. What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

A. Link Inspections and Visits to Permit Applications
B. Set up Business Rules Engine (BRE) to determine Complaint validity.
C. Link Cases to Permits
D. Configure Action Plans on Cases and Permits
E. Configure Inspections and Visits

Question 4

A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector. What Action Plan Template and target object should be used for this use case?

A. Action Plan Template with Type = "Visit Execution", Target Object = "Business License Application"
B. Action Plan Template with Type = "Industries", Target Object = "Business License Application"
C. Action Plan Template with Type = "Industries", Target Object = "Visit"
D. Action Plan Template with Type = "Visit Execution", Target Object = "Visit"

Question 5

The Department of Disaster Assistance is implementing Grants Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve this task?

A. Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.
B. Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.
C. Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.
D. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.

Solutions: