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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Mobility and remote worker solutions - Integration with third-party systems - Voicemail and unified messaging design |
| Topic 2: Networking and Infrastructure Design | 20% | - Security, survivability, and redundancy - LAN/WAN design and considerations - VoIP and unified communications network design - QoS planning and bandwidth requirements |
| Topic 3: Solution Sizing and Bill of Materials | 15% | - Hardware and software component selection - Complete bill of materials preparation - System sizing and capacity planning - Licensing requirements and calculation |
| Topic 4: Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Post-deployment validation and support - Deployment strategies and rollout planning |
| Topic 5: Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Analyze user and site communication needs - Determine collaboration and mobility requirements |
| Topic 6: Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - Licensing models and options |
| Topic 7: Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Customer engagement design principles - Agent, supervisor, and reporting features |
1. Sie sprechen mit einem Kunden, der ein großes Unternehmen mit mehreren Standorten und begrenztem IT-Personal zur Unterstützung eines neuen Kommunikationssystems hat. Sie mögen die Idee, die primäre Anrufsteuerung in einem zuverlässigen Rechenzentrum unterzubringen, haben aber keine solche Umgebung. Heute in ihrem Geschäft. Lokale Überlebensfähigkeit ist entscheidend, da zuverlässige Kommunikation eine Kernfunktion ihres Geschäfts ist.
Welches IP Office-Bereitstellungsmodell würde basierend auf diesen Faktoren die Kundenanforderungen erfüllen?
A) Hybrid-Cloud
B) Öffentliche Cloud
C) Private Cloud
D) Lokal
2. Siehe Szenario: H&H-Ticket.
H&H Ticket hat einen einzigen Administrator für alle seine Standorte. Sie haben vom Benutzerselbstverwaltungsportal gehört und möchten mehr darüber erfahren, um festzustellen, ob dies die Anzahl der Verwaltungsanfragen, die sie erhalten, verringern könnte.
Welche zwei zusätzlichen Punkte würden Sie neben der Voicemail- und Profilverwaltung dem Kunden mit auf den Weg geben, die der Nutzer selbst programmieren kann? (Wähle zwei.)
A) Ändern Sie ihr persönliches Verzeichnis.
B) Persönliche Funktionscodes erstellen.
C) Tastenprogrammierung
D) Den persönlichen Eintrag im Systemtelefonbuch korrigieren.
3. Wann wird im Powered by-Angebot Fallback-Twinning mit einem externen Gerät bereitgestellt?
A) Nach dem Klingeln des Mobilgeräts eine administrierbare Anzahl von Klingeltönen.
B) Wenn der Simultanmodus für den IP Office-Benutzer nicht verfügbar ist
C) Wenn das mobile Gerät den Kontakt zum IP Office im Cloud-Rechenzentrum verliert
D) Wenn das IP Office-Telefon den Kontakt zum IP Office im Cloud-Rechenzentrum verliert
4. Siehe Szenario: H&H Tick.
Was würden Sie basierend auf dem H&H-Ticket-Szenario für die Bereitstellung von Border Controller for Enterprise (SBCE) empfehlen, um eine sichere, belastbare SIP-Kommunikation für interne und mobile/externe Mitarbeiter bereitzustellen?
A) Eine Bereitstellung mit hoher Verfügbarkeit auf zwei Portwell Cad-Servern
B) Eine virtualisierte Hyper-V-Bereitstellung mit hoher Verfügbarkeit
C) Eine Hochverfügbarkeitsbereitstellung auf zwei Dell-Servern
D) Eine Hochverfügbarkeitsbereitstellung auf drei Dell-Servern
5. Siehe IT-FAC Szenario und Exponate.


Der Kunde. Das Island Tropics Family Amusement Center hat Lösungsentwürfe von zwei verschiedenen Anbietern erhalten, Anbieter A und Anbieter B. Als Vertreter des Herstellers möchte der Kunde, dass Sie die Vorzüge und Einschränkungen jeder Lösung erläutern. Für den Teil der Lösung für mobile Benutzer. Anbieter A hat vorgeschlagen, anstelle von Smartphones eine DECT-Lösung zu verwenden.
Was sind zwei Merkmale dieser Mobilitätslösung? (Wähle zwei.)
A) Es unterstützt Off-Premise-Konnektivität.
B) Es verwendet eine Reihe robuster Endpunkte.
C) Es nutzt das WiFi-Netzwerk von APs.
D) Es wird in einem separaten DECT-Netzwerk betrieben.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C,D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B,C |
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