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Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Interaction Center Core Engineer (ICCE) Bootcamp
• Administering the CIC System
• Configuring Call Flows

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How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost

The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.

Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Understand the configuration options available for ACD/Skills-Based routing
• Using Response Management Libraries
• Overview of Client Templates
• Configuring ACD
• Managed IP Phone Configuration and Templates
• Security and Compliance Enhancements
• Managing Licenses
• Identify the components of the Interaction Administrator interface
• Configuring Client Button and Queue Columns
• Status Messages, Account Codes, and Wrap-up Codes
• Configuring Stations
• Basics of Interaction Reporter
• Managed IP Phone Network Provisioning
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Basics of Interaction Supervisor
• Overview of Interaction Center Business Manager
• Introduction to PureConnect Application Suite
• Workgroups ACD Skills
• Introduction to ACD Tools

Configuring Call Flows

• Create and configure operations that comprise an Interaction Attendant menu
• Publish, import, and export a new Interaction Attendant configuration
• Email Schedules
• Schedule Configuration
• Overview of Default Profile
• Email Profiles
• Overview of Default Schedule
• Default Auto Attendant set of menus and operations
• Standard Inbound Operations
• Manage Voice Prompts
• Overview of Interaction Attendant user interface
• Overview of Custom Profiles
• Email Operations
• Queue Operations
• Structure of a Node
• Recognize and use the files and storage structure used by the Interaction Attendant

Interaction Center Certified Engineer (ICCE) Bootcamp

• Gateways Overview
• IC Survey File
• TroubleShooting
• Interactive Update Provider Overview
• Configuring IC Switchover Process
• Post Installation Configuration
• Directory Server
• Running Setup Assistant
• Database Server
• SIP Station Configuration
• License Management and Allocation
• Log Retrieval Assistant
• Licensing Users and Stations
• IC Licensing Overview
• Site Information
• Interaction Center Platform Overview
• Interaction Center Security Methods
• New License Generation
• Reporting Tables
• Dial Plan
• WireShark Analyzer
• IC System Manager
• DID/DNIS Routing
• Interaction Subsystems
• Interaction Center Architecture
• Configure Interaction Media Server
• DHCP
• Configure Regionalization
• SIP Line Configuration
• Log Viewer
• Configure Line Groups
• SIP Proxy
• Installing IC and Interaction Media Server
• Using Interactive Update Client
• Configure SIP addresses
• Codecs
• DNS Server
• Understanding Lines and Groups