Cisco Certified Support Technician (CCST) IT Support : 100-140

  • Exam Code: 100-140
  • Exam Name: Cisco Certified Support Technician (CCST) IT Support
  • Updated: Jul 28, 2026     Q & A: 649 Questions and Answers

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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 2
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 3
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 4
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.

Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html

It will create limitless possibilities in your life after you get qualified by Cisco Certified Support Technician (CCST) IT Support certification. The certified person shows their strong ability in dealing with cases, and they have perseverance and confidence in their job. They can be outstanding in the crowd. So let us open the door to a bright tomorrow by taking study of CCST 100-140 exam test.

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