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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:

A) Exit intent
B) Daily call quota
C) Agent availability
D) Page dwell time

2. After a successful test and validation, how is Predictive Routing activated in Genesys Cloud CX?
Response:

A) Assigning GPR permissions to agents
B) By toggling the activation switch on the queue configuration page
C) Through API integration with the IVR
D) Migrating all calls to Genesys Messenger

3. Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

A) Agent skill mappings
B) Domain whitelisting
C) Campaign budget allocation
D) Messenger theme selection

4. What are two common approaches used to structure a GPR comparison test?
(Choose two)
Response:

A) Random agent group exclusion
B) A/B testing model
C) Longitudinal performance tracking
D) Agent clustering model

5. Where can agents find predictive scores about a visitor's likelihood to achieve a defined business outcome?
Response:

A) Under "Agent Scripts"
B) Within the Journey Panel in the agent UI
C) Inside the Workforce Management dashboard
D) In the Messenger Admin Panel

Solutions: