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Downloadable, printable exams (in PDF format)

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Queue wait threshold
B) SIP registration expiration timer
C) Agent idle timeout
D) Callback retry interval and queue backlog

2. The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?

A) Exclusive
B) Voice Only
C) Blended Real Time
D) Blended

3. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A) H.323 gatekeeper zones
B) CAC and adaptive video resolution
C) Static RTP pinning
D) SIP normalization scripts

4. Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?

A) Review the Webex Contact Center Queues configuration.
B) Review the Webex Contact Center Analyzer that checks the call logs.
C) Check the SIP trunk status on the customer's Session Border Controller.
D) Verify that the Webex Contact Center channels are associated.

5. An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?

A) TFTP authentication
B) SNMPv3
C) SAML single sign-on
D) CAPF enrollment

Solutions: