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Apple OS X v10.8 Troubleshooting Sample Questions:

1. If a customer's system has the minimum RAM necessary to use OS X Lion (2 GB), he will have enough RAM to install OS X Mountain Lion. True or False

A) False
B) True

2. How would an OS X Mountain Lion user change the order of the network services, so that Wi-Fi is the first choice?

A) Select "Set Service Order" in the Network preference pane's Action menu, then drag Wi-Fl to the top of the list.
B) Set Wi-Fi as the priority network service in the Airport Utility preferences.
C) Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.
D) Select Wi-Fi as the default network interface in the info tab of the Network Utility.

3. A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?

A) ResettheSMC.
B) Reset the PRAM/NVRAM.
C) Repair disk permissions.
D) Reinstall OS X Mountain Lion.

4. What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?

A) 10.6.4
B) 10.6.1
C) 10.6.3
D) 10.6.8

5. Which of the following is a valid choice in OS X Mountain Lion Security & Privacy settings for "Allow applications downloading from:"

A) Mac App Store and identified developers
B) CDs & DVDs
C) Mac App Store and CDs & DVDs
D) Apple Software only

Solutions: