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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. What is the Assist tool?

A) A helpdesk data entry tool.
B) A knowledge management tool.
C) We don't use this tool in NSN Care.
D) A relational Database.

2. In NELLE, CIT resources are:

A) planned as man-working-days (MWD).
B) planned as Head-Count.
C) not planned with NELLE.
D) planned as money value.

3. Which fields are not editable in CDB after submission to SAP? If the following fields are incorrect, contract creation needs to be repeated in CDB and SAP alike:

A) Contract start and end date, SLA and service items.
B) Service Items, Purchase Order numbers and total contract value.
C) Sales organisation, distribution channel and payment terms.
D) CaPM; F&C and CT head contact details.

4. Who should be the responsible person in NSN to discuss with the Customer's Operations Manager the needed services and their view on the current Care Contract?

A) Service Engagement Manager.
B) Care Program Manager.
C) Account Manager.
D) Account Manager or Care Program Manager.

5. What needs to be done if a 3rd Party Service Contract is due to expire?

A) Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.
B) Care Program Manger should inform Product Line.
C) The Care Program Manager should inform the Service Engagement Manager.
D) Care Program Manager should inform the Customer to renew the contract directly with the supplier.

Solutions: