HP Selling HP Printing and Computing Services : HP2-H28

  • Exam Code: HP2-H28
  • Exam Name: Selling HP Printing and Computing Services
  • Updated: Sep 18, 2026     Q & A: 44 Questions and Answers

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HP HP2-H28 Exam Syllabus Topics:

SectionWeightObjectives
Printing Services Solutions25%- HP Designjet and LaserJet support services
- Print service levels and coverage options
- Managed Print Services value proposition
HP Services Portfolio Overview25%- Deployment and Installation Services
- HP Care Pack Services
- Data Protection and Security Services
- Usage and Care Services
Selling and Positioning Services25%- Overcome objections and close sales
- Quantify business value and ROI
- Bundle services with hardware solutions
- Identify customer business needs
Computing and Personal Systems Services25%- Defective Media Retention and recovery services
- Accidental Damage Protection and Travel Coverage
- PC, notebook, workstation service offerings

HP Selling HP Printing and Computing Services Sample Questions:

Question #1

Which statement is true about HP Printing and Personal Systems Attach Services?

  • A. Usage services only target the Consumer market
  • B. Consumer usage services enhance customer experience by offering a high level of security.
  • C. Deployment services gets hardware installed in businesses or connected at home, ready to use.
  • D. Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Which statement is true about the value proposition for Small and Medium Business Services?

  • A. HP Contractual services are not available to small and medium business customers.
  • B. HP Care Pack Services are useful only for small and medium business customers with big IT staff
  • C. Small and medium business customers have strong IT capabilities and do not need extra services
  • D. HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

  • A. Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
  • B. Understand the customer's business model to define when they will need support and what type of support HP can offer
  • C. Understand the customer's business drivers and establish from that the duration of services needed,
  • D. Understand the customer's business drivers and define the impact of printing and personal system downtime.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

Which statement is true about Service Lines?

  • A. All Printer Services lines are available for consumers who buy contractual services.
  • B. The 8W supportline is available for consumers.
  • C. R4 Commercial support is only available to Small and Medium Business (SMB).
  • D. 8W support covers all business levels for Custom Integration Services.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

Which statement is true about HP Services for consumers?

  • A. HP does not offer repair services for consumers.
  • B. Consumers do not believe it is important to spend money on their IT.
  • C. Consumers are concerned about mission critical response times for printing and computing repairs.
  • D. Consumers want to enhance their experience; they are searching for enjoyment.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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