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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?

A) I want <xyz>, so that <xyz>, for a <xyz>
B) As a <xyz>, I want <xyz>, so that <xyz>
C) I want <xyz>, as a <xyz>, so that <xyz>

2. A new business analyst (BA) Just started working at Northern Trail Outfitters (NTO). The BA has been tasked with Implementing Service Cloud for NTO's Internal support team.
Which information should the BA gather during the Initial discovery meeting?

A) Contact information for key stakeholders
B) Employee review cycle for the support team
C) Limitations of the current support process

3. Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignored. The first user story is focused on escalating cases in Service Cloud:
"The customer service agent needs the ability to escalate a case so they can assign high-risk cases to tier 2 support for faster resolution." Acceptance Criteria:
1. Add permission set
2. Users can escalate cases
3. Create fields on the Case object
4. Reports
Which best practice was ignored?

A) The "who" of the user story is well-defined.
B) The ''what'' of the acceptance criteria is negotiable.
C) The "why'' of the user story is focused on user needs.

4. Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?

A) Lightning Platform
B) Salesforce License
C) Identity Only
D) SSO License

5. The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?

A) Work will begin in the next sprint.
B) Work will begin after executive approval is given.
C) Work will begin when capacity becomes available

Solutions: