GAQM CPS-001 : Certified Professional Supervisor (CPS)

  • Exam Code: CPS-001
  • Exam Name: Certified Professional Supervisor (CPS)
  • Updated: Aug 17, 2026     Q & A: 0 Questions and Answers

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GAQM CPS-001 Exam Syllabus Topics:

SectionObjectives
Topic 1: Module 4 – Communication & Interpersonal Skills- Cultural awareness and communication
- Verbal and non-verbal communication
- Giving instructions and feedback
- Active listening and questioning
Topic 2: Module 3 – Performance Management- Coaching and feedback techniques
- Managing underperformance
- Goal setting and performance standards
- Performance appraisal processes
Topic 3: Module 5 – Conflict Resolution & Problem Solving- Handling difficult employees and situations
- Conflict resolution strategies
- Decision-making and problem-solving models
- Conflict types and sources
Topic 4: Module 2 – Supervisor Professional Skills- Leadership styles and situational leadership
- Delegation and authority management
- Team development and dynamics
- Motivation theories and practices
Topic 5: Module 6 – Leadership & Operational Skills- Employee development and training
- Workplace discipline and policies
- Health, safety and compliance basics
- Time and priority management
Topic 6: Module 1 – Foundation of Supervision- Transition from team member to supervisor
- Role and responsibilities of a supervisor
- Basic communication skills
- Setting goals and planning

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