New 2022 Guaranteed Success with Pass4guide 1Z0-1037-21 Dumps Oracle PDF Questions
Exceptional Practice To Oracle Knowledge Management 2021 Implementation Essentials Pass the First Time
NEW QUESTION 42
What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?
- A. the thesaurus.txt file
- B. the wordlist files
- C. both the Answers Keywords and Stopwords
- D. the alias.txt file
Answer: A
Explanation:
Explanation
The thesaurus.txt file contains a list of words and their synonyms used in the Similar Phrases search technique on theAnswers page. Words in the text search are matched with synonyms to extend the searching capability to include ontologies.
NEW QUESTION 43
What is the purpose of an SLA in Knowledge base?
- A. to rank customers based on the number of answers posted in a forum based on the service level
- B. to group and refine related answers based on the product and the service level
- C. to provide access to theanswers based on the customer service level agreement matching the answers' access level
- D. to give permission to users to add questions in a forum based on the service level
Answer: C
Explanation:
Explanation
Service Level Agreements (SLA) determine control the type and amount of support you offer your customers.
You must define an SLA to associate with Customer Portal users.
Table Service Level Agreement Options, Example
Picture1
References:
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm
NEW QUESTION 44
You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)
- A. There is no answer content added to the answer article.
- B. The answer article is not assigned to any staff member/staff agent.
- C. There is no search term added in the answer keyword list.
- D. The answer status is not set to public or custom status of status type "public".
- E. The answer is not assigned to any product/category that is visible to a customer.
- F. There is no display position defined for the answer article.
Answer: D,E
Explanation:
Explanation
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product,and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
C: The primary factor that determines the visibility of answers is answer status. There can be many custom answer statuses, but all must be either a Public or Private status type, which is determined when the custom status is created.
F: Products and categories-The visibility settings for the products and categoriesassociated with the answer will also affect the visibility. If the answer is assigned to a product or category that is not visible to customers on a particular interface, the answer will also not be visible to customers, unless it is assigned to another product or category that is visible on the interface. In other words, if you have an answer that is assigned to two products, and one of the products is not visible on the interface, but the other product is, your answer will appear on the interface. However, if the answer is assigned to two products, and neither product is visible on the interface, your answer will not appear on the interface under any circumstances.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm
NEW QUESTION 45
Which action cannot be performed on a dashboard?
- A. add a web browser to a dashboard
- B. open a report for editing from a dashboard
- C. queue a dashboard manually
- D. send queued dashboards to comma-separated values (CSV) file
Answer: A
NEW QUESTION 46
In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?
- A. Add Synonyms
- B. Edit Concept
- C. Copy a Concept
- D. Add aConcept
- E. Add to Existing Concept
Answer: B,D,E
Explanation:
Explanation
The Actions To Take menu lists the tuning options for each object. Each object has a set of tuning actions, as displayed in the following table.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_Selecting_or_Entering_
NEW QUESTION 47
Which five components can be used to filter the Authoring inbox? (Choose five.)
- A. User
- B. Consoleroles
- C. Assignment status
- D. Product and Categories
- E. Rating
- F. Locales
- G. Content Types
- H. Views
Answer: A,C,F,G,H
Explanation:
Explanation
Filters enable you to view a specific subset of tasks from the Task list.
The following describes the five filters available for displaying the task list.
References:
Oracle Service Cloud, Knowledge Advanced User Guide, ReleaseMay 2017, page 17
NEW QUESTION 48
Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)
- A. Answer articles can contain variables.
- B. Answer articles can be copied.
- C. Answer articles cannot be printed.
- D. Multiple answers cannot be updated simultaneously.
- E. Answer articles can be archived but not deleted.
Answer: A,B
NEW QUESTION 49
Which two features can you use toconnect output levels in a report? (Choose two.)
- A. drill-down filters
- B. grouping
- C. variables
- D. dashboards
- E. drill-down links
Answer: A,E
Explanation:
Explanation
When you use the report and click a drill-down link on the first level of the report, the second output levelknows to display only information related to the queue in the row you clicked. For more complex reports, the drill-down filter can be changed.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGth_Analytics
NEW QUESTION 50
How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?
- A. _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password"; - B. _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password"; - C. _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password"; - D. _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password";
Answer: B
Explanation:
Explanation
Example code:
var _client = new RightNowSyncPortClient();
_client.ClientCredentials.UserName.UserName = "";
_client.ClientCredentials.UserName.Password = "";
References:
http://eatcodelive.com/2016/05/19/get-all-users-from-oracle-rightnow-soap-api-with-c/
NEW QUESTION 51
How is unconditional linking different from conditional linking for a linked column in a report?
- A. Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
- B. Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
- C. Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
- D. Unconditional linking always opens the same report or dashboard, whereas conditional linking can opendifferent reports or dashboards depending on the value you drill down.
Answer: D
Explanation:
Explanation
Report linking is a feature for creating links between reports. Linked reports and dashboards can be seamlessly opened from other reports, just as report levels can be opened from other levels in the same report. Both conditional and unconditional links can be created.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_report_control
NEW QUESTION 52
In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
Explanation:
Explanation
Estimated Improvement. This is a numeric value that represents the positive or negative change Generally, when more answers with higher click-throughs are promoted, or moved up the result list, the tuning had a positive impact. When more answers with lower click-throughs are moved up theresult list, this can indicate that the tuning had a negative impact.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_Analyzing_Tuning_Im
NEW QUESTION 53
Which two statements are true about Knowledge Advanced views? (Choose two.)
- A. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
- B. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
- C. View cannot be renamed or deleted but only modified.
- D. Views do not depend on the number and purpose of the interface that your organization uses.
- E. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
Answer: B,E
Explanation:
Explanation
You must create a view to map Knowledge Advancedobjects and functionality to the interface defined for your Service Cloud implementation. Views are a means to logically segregate your knowledge base to conform to your organization's business requirements. Your organization probably defines view for various brands or business units.
When you configure Knowledge Advanced, the views that you need to create depend on the number and purpose of the interfaces that your organization uses.
For example:
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faika/configuring-knowledge-advanced-within-service-cloud.h
NEW QUESTION 54
Which filter type should you use in a report to display data in a tree structure?
- A. Slicing by bucket
- B. Slicing by column
- C. Rollup
- D. Auto filter
Answer: B
Explanation:
Explanation
Slicing a report allows you to group tabular data sharing common valuesin fields included in the report.
Slicing a report allows you to group tabular data sharing common values in fields included in the report. You can then select from the slice tree or links and view only the report data that matches the selected field values.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm
NEW QUESTION 55
Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?
- A. Active Request
- B. All Requests
- C. Request Review
- D. Archived Request
Answer: D
Explanation:
Explanation
You can filter the Manage Tuning Request list to display only active requests or only archived requests.
At the Status drop-down menu on the Manage Search Questions screen, select one of the following options:
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 45
NEW QUESTION 56
An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?
- A. The user needs Admin permission to delete the translated document.
- B. The user cannot delete it because it directly affects the reference document that the translation document is based upon.
- C. The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.
- D. The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.
Answer: C
Explanation:
Explanation
You cannot delete translated documents; you can remove them from user access by unpublishing a version.
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page
NEW QUESTION 57
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)
- A. It can request translations of articles.
- B. It cannot delete articlesfrom the Content Type.
- C. It cannot change the owner of articles.
- D. It can change views of articles.
- E. It cannot change product/category of articles.
- F. It can publish and un-publish articles.
Answer: A,D,F
Explanation:
Explanation
You can manage the following tasks through the bulk update feature.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/managing-content.html#c_Modifying_Articles_with_Bu
NEW QUESTION 58
You enter a word in the Manage Search Query tool field "Tune a Question" that Knowledge Advanced does not recognize.
Which statement is true?
- A. The tuning process automatically corrects it.
- B. Knowledge Advanced does not accept words that are not in the dictionary.
- C. You must correct the spelling manually.
- D. You must check if alternative synonyms exist.
Answer: C
Explanation:
Explanation
When you tune a user question, you are adding or changing objects in the Intelligent Search Dictionary.
The tuning process corrects common, misspelled words automatically. However, if you enter a word that the tuning process does not recognize, or it returns a word not synonymous with your meaning, you must correct the spelling manually.
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 51
NEW QUESTION 59
How can you access the Report Explorer?
- A. Home > Analytics > Report management > Report explorer
- B. Home > Configuration > Report management
- C. Home > Analytics > Report Explorer
- D. Home > Configuration > Report Explorer
- E. Home > Configuration > Report management > Report explorer
Answer: C
Explanation:
Explanation
To access Knowledge Advanced Analytics:
References:
Oracle Service Cloud, Using Knowledge Advanced, Release May 2016, page 75
NEW QUESTION 60
Which statement is true about generic objects?
- A. CRUD operations cannot be performed with generic objects.
- B. A generic object representation must be built for handling standard objects.
- C. A genericobject representation must be built for custom objects.
- D. Batching and chaining operations are supported only by generic objects.
Answer: D
Explanation:
Explanation
Chaining is always used together with batching. A batch operation includes multiple target operations that each can take a homogeneous or heterogeneous list of business objects.
References:
https://docs.oracle.com/en/cloud/paas/integration-cloud-service/cccdg/batch-and-bulk-operations.html
NEW QUESTION 61
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